ESforce Holding and Borewik announce a money refund program for the CSGOLounge and DOTA2Lounge users
In May 2016 ESforce Holding invested in CSGOLounge and DOTA2Lounge as in a service of in-game item trade, match prediction and entertaining media platform. The service was not a betting platform. After Valve’s notification it was decided that the service would not accept item or real money bets. We plan to further develop the service as a media resource for video game and eSports fans and also to introduce an encouragement system for our game “Virtual coin bets” participants.
The CSGOLounge and DOTA2Lounge services have never had any tools for money input and output and never made profit as a betting platform. The only way to receive income was advertising. In the summer of 2016, after our Steam bots had been hacked, our platforms had to implement a small fee for a 3 month period in order to defend our bots and recover lost items. After Valve had banned our bots with in-game items which belonged to the CSGOLounge and DOTA2Lounge users, ESforce and Borewik made a decision to refund the items with their own means. The decision required a lot of time and work, and it is final.
We plan to start refunding the frozen bot items not later than in March 2017. We are currently working on the technical side of the refund mechanism and legal aspects of the issue.
On January 31, 2017 we will summarize the results of our game “Virtual coin bets”, and the most active users will receive rewards. The prize fund amounts to $20,000. Afterwards, coin balances will be set to their default condition on February 1, 2017.
Borewik, the founder of CSGOLounge and DOTA2Lounge: “Since the launch we have been working openly and honestly and always paid a lot of attention to user feedback. Cheating has never been permitted in our services. We would like to thank our users for their patience, and we are sorry that it took so long to make the decision. Thank you for your support.”
We will share the information about the future development of our services soon. Follow the news on our Facebook and Twitter.